Contact & FAQ

Contact & FAQ

📞 Contact Us

Channel Details Availability
📧 General Email contact@medidentalexpress.com Response within 24h
⭐ Pro Email support@medidentalexpress.com Response within 24h
🔄 Returns retours@medidentalexpress.com Response within 24h

❓ Frequently Asked Questions

🦷 Dental Products

Are your dental products CE certified?

Yes, all our dental products bear the CE mark and comply with current European standards. For medical devices, we comply with MDR Regulation 2017/745.

Are the dental burs compatible with all handpieces?

Our burs are compatible with standard handpieces with an ISO 104 shank. Always check compatibility with your equipment before use.

Can I order consumables in large quantities?

Yes! Visit our Professional Area to benefit from bulk discounts on volume orders.

👁️ Ophthalmic Products

How do I choose the right prescription for my reading glasses?

Prescriptions range from +1.0 to +3.5 diopters. If you are unsure of your prescription, consult an ophthalmologist. Generally, start with +1.0 if you have difficulty reading small print.

Are blue light blocking glasses effective?

Our glasses filter between 30% and 50% of the blue light emitted by screens, reducing eye strain during prolonged use.

🏥 Medical Products

Are the diagnostic devices accurate?

All our diagnostic devices (blood pressure monitors, oximeters, thermometers) are CE certified and clinically validated. Always follow the instructions for use provided.

Can I use these products without medical training?

Our general public products are designed for home use with detailed instructions. Professional consumables are reserved for qualified healthcare professionals.

📦 Delivery & Orders

What are the delivery times?

Delivery times vary by country: 3-5 days for France/Belgium/Netherlands, 4-7 days for Estonia and other EU countries. Consult our Delivery page for details.

How can I track my order?

Upon shipment, you will receive an email with your tracking number. You can track your package in real-time via the link provided.

Can I return a product?

Yes, you have 30 days to return any unopened product. Opened medical consumables cannot be returned for hygiene reasons. See our returns policy.